Eduardo here. On the past weeks along @Coltron.eth, we have been working on a draft of the onboarding process that ENS DAO could have.
Through some sessions the results proposed are the following:
The working document is here in case you can’t read the image.
The basic structure of this onboarding process starts with identifying the sources, where does people come from? Which is an exercise of acknowledgement but also an engagement posibilites with another communities.
The next thing, is to identify what kind of users do we have? And we narrow it down to two types (at the moment, later on this is potentially changeable).
- Token Holder: someone who, we will be interested on making aware of:
As a token holder, what is your spectrum of actions on the DAO?
What does my token (ENS) works for?
- Non Token holder: someone who, we will be interested on making aware of:
How do I acquire tokens? and What do they work for?
How do I engage with the DAO?
Once this users are identify (through Onboarding calls, onboarding bots and others tools like roles assignment). Then we move on towards the second layer, which is a common ground for both users, and for that matter, to every user on the DAO: The cultural and Governance built.
Not everyone will be able to be part of the Governance, but everyone should be aware of its existence. We highlighted being part of the forum and the vote system, as the main things to bring to the community awareness.
After the Governance layer, which frames everyone to participate on the Cultural and Social Layer. Here comes the COC drafted by @estmcmxci. How we ensure this? Through effective and aligned communications on the Onboarding calls, 1-1s, discord moderators dialogue, Community Calls and the WG calls.
After the user is Onboarded on the previously stated layers (Governance and Cultural) then the user could identify his potential role on the community: as a potential contributor, as a potential steward or as a potential DAO member.
By this moment, the onboarding process moves on to the “user life cycle” (how do we retain users, how do we foster engagement and inclusion) but we haven’t reach that point, so for now we aim to get a good onboarding process that allows users to enter the DAO smoothly.
All this, is framed under this proposed values, again, this is a draft that will most likely be improved and changed, but we proposed this values more as an intention and flag for current members to carry around, on other working groups, so outside the onboarding and inside the onboarding.
This is the initial draft, we will need and love your feedback for this Onboarding Flow.